New users are generated in eLMS via the Federal Personnel and Payroll System (FPPS) and this could take up to two pay periods before a user has access to eLMS. If you do not have an account in eLMS three weeks from your hire date, this means you may not have been added properly in the FPPS.
Please check with your local HR point of contact to ensure that your information has been entered properly into FPPS. If the answer is no, you will not show up in eLMS until 24 hours after all of your information is entered. If you confirmed that all of your information was added correctly, and you cannot login to eLMS after 24 hours, please contact us again.
Once your eLMS file is created, we will also need to map your email address with Active Directory in order to use MyAccess (which requires a fully enabled PIV card). You may reach out to your local eLMS administrator to monitor this process. If you do not know who your admin is, you may contact your PL1.
The list of line of business primary level 1 (PL1) eLMS administrators can be found at: