A user may have more than one user account either because someone forgot to delete an old temporary account or some other reason:
- To correct this problem, first, verify with the user which is the correct User ID
- Second, contact your PL1 to let him/her know about the situation and provide the correct User ID. The most current list of PL1s is available at the following URL:
https://ksn2.faa.gov/faa/learn/elmsresourcecenter/Documents/eLMS Primary and Backup Level 1 Administrators.pdf
The PL1 will contact the eLMS and Blackboard help desk at firstname.lastname@example.org to get the duplicate resolved.
NOTE: If a user’s ID has an additional 1 added to the end, generally this means there is a problem related to data entry in FPPS. Contact the eLMS Super Admin with the entire correct Social Security Number. He/she will work to have the account corrected.